Family Continuity engaged ESC to facilitate a new strategic planning process. During the first meeting of the consultants with the board president and new CEO it became apparent to the consultants that the board needed to be strengthened and better engaged before a strategic planning process could occur. The leadership agreed with this recommendation to focus on governance first.
The objective of this governance project was to provide the organization with a process, led by experienced professionals, to strengthen and improve the efficiency of the Board of Directors. There were three phases that ESC undertook to accomplish this goal. First we interviewed existing and past board members to enable us to analyze the board and recommend possible changes to the current Governance model. We attended board meetings and facilitated discussion around recommended changes.
ESC analyzed the current Board make up to identify skill gaps, recommended a strategy to recruit and onboard new members, and assisted the Board to create a recruitment plan with the goal of attracting a diverse set of potential board members. We assisted the Board to create and adopt a plan to implement self-selected recommendations by establishing and utilizing a Nominations Committee structure.
In addition, ESC educated the board about best practices and reinforced those practices to enable the new board members recruited to join the board and through the enforcement of term limits on existing board members, created the turnover necessary for positive change in leadership to occur.
The resulting changes in the board leadership, composition, and practices enabled the organization to move forward on a stable and appropriate path in terms of supporting the CEO and normalizing the roles of board and staff. With these important governance changes and board support, the organization was able to reorganize its operating model to ensure financial stability and sustainability for the future. In one year, the near $1million operating deficit was erased and in in two years the staff turnover rate was reduced by 15 % greatly improving its ability to attract and retain qualified staff.